Refunds and Returns Policy for zeenosplace.com
Introduction
At Exquisite Charm Jewelry, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, our Refunds and Returns Policy explains the process, conditions, and timeframes for product returns and refunds. This policy is designed to be fair and transparent, ensuring a smooth experience for our valued customers.
1. Eligibility for Returns
1.1 General Conditions
- Products must be returned within 14 days from the date of purchase.
- Products must be unused, unworn, and in their original packaging with all tags attached.
- A valid proof of purchase (order confirmation or receipt) must be provided.
1.2 Non-Returnable Items
- Customized or personalized jewelry items.
- Gift cards.
- Items marked as final sale.
2. Initiating a Return
2.1 Return Request
To initiate a return, please follow these steps:
- Contact our Customer Support at braimohsarah3@gmail.com to request a return authorization.
- Include your order number, details of the item(s) you wish to return, and the reason for the return.
2.2 Return Authorization
Once your return request is approved, you will receive a return authorization number and instructions on how to send your item(s) back to us. Please do not send any items without a return authorization number.
3. Return Shipping
3.1 Return Shipping Costs
- Customers are responsible for the return shipping costs unless the return is due to a defect or error on our part.
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
3.2 Return Address
Please send your authorized returns to:
Exquisite Charm Jewelry
FUTA, Akure, Nigeria
4. Inspection and Processing
4.1 Inspection
Once we receive your returned item(s), we will inspect them to ensure they meet the eligibility criteria. We reserve the right to refuse returns that do not comply with our policy.
4.2 Processing Time
After the inspection, we will process your refund within 7-10 business days. You will receive an email notification once your refund has been processed.
5. Refunds
5.1 Refund Method
Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
5.2 Restocking Fee
A restocking fee of 10% of the item’s purchase price may apply to cover the costs associated with handling and processing the return.
6. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item following the return process and place a new order for the desired item.
7. Defective or Incorrect Items
7.1 Reporting Defects or Errors
If you receive a defective or incorrect item, please contact us at braimohsarah3@gmail.com within 7 days of receiving your order. Provide your order number, a description of the defect or error, and any supporting photos.
7.2 Return and Replacement
We will arrange for the return of the defective or incorrect item at no cost to you and will send a replacement or issue a refund as per your preference.
8. Contact Information
If you have any questions or need assistance with your return, please contact our Customer Support team:
- Email: braimohsarah3@gmail.com
- Address: FUTA, Akure, Nigeria
Last Updated: June 6, 2024
By following this policy, we aim to provide a fair and user-friendly return and refund process. Thank you for shopping with Exquisite Charm Jewelry on Obafi.com.